How TechBhai collects, uses, and protects customer data

This Privacy Policy explains what personal data we collect, why we use it, our security measures, data retention, and how we protect our operations against fraud and competitor sabotage in Bangladesh.

Version & update notice

Version 2026-06-12.2 · Last updated June 12, 2026

These documents are drafted for Bangladesh-facing direct sales. Placeholder merchant fields below must be finalized before production legal sign-off.

Merchant details

Brand / storefront: TechBhai
Legal entity: Registration details available from TechBhai support
Registered address: Contact support for the registered office address
Business address: Contact support for the principal business address
Support contact: support@techbhai-store.com
Contact support by email
Legal notice address: Send legal notices to the support email above
Trade / tax details: Trade License: Available on verified request
BIN: Available on verified request, if applicable
TIN: Available on verified request, if applicable
Governing law venue: Dhaka, Bangladesh

Types of personal data we collect

Identity and contact details: Full legal name, billing/shipping address, email address, active phone numbers, and WhatsApp numbers.
Transaction and payment details: Order history, items purchased, redemption of TechBhai Coins, payment references, and payment method details (excluding complete card details).
Technical telemetry: IP addresses, location data, ISP details, browser type, device fingerprints, screen resolution, operating system, and detailed timestamps.
Legal records: Records of your explicit agreement to our policies, login history, and legal acceptance logs.

Purpose of processing and legal basis

Fulfillment of orders: Processing checkouts, managing transactions, verifying payments, and coordinating delivery.
Fraud prevention and security: Monitoring traffic, identifying suspicious transaction patterns, detecting automated bots, preventing fake orders, and verifying identity.
Legal enforcement: Preserving evidence of terms acceptance, resolving disputes, investigating malicious competitor sabotage, and cooperating with Bangladesh law enforcement agencies.
Communications: Providing shipping updates, customer support, and authorized promotional notifications (subject to opt-out).

Data sharing and third-party disclosure

We do not sell, rent, or lease customer personal data to third parties.
We share limited, relevant data with authorized service providers, including logistics/courier firms, secure payment gateways, and cloud hosting providers.
We will disclose personal data, technical telemetry, and communication logs to Bangladesh law enforcement, security agencies, or legal counsel when required to investigate fraud, malicious competitor actions, or contract breaches.

Data security and hashed storage

All user passwords and sensitive login credentials are encrypted and stored using secure hashing algorithms.
We employ SSL/TLS encryption for all data transmissions and enforce access controls to restrict data view rights only to authorized personnel.
While we implement robust security protocols, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential.

Data retention, archive rules, and deletion requests

We retain transaction, telemetry, and legal acceptance records for as long as necessary to comply with tax, audit, regulatory, and legal dispute requirements in Bangladesh.
Suspended accounts, blacklisted profiles, and data relating to investigated fraud or fake orders will be retained indefinitely to protect our business operations.
Subject to verification, users may request corrections to their profile. However, deletion requests will be denied where data retention is legally required or necessary to defend against active claims or fraud.

Merchant details

Brand / storefront

TechBhai

Legal entity

Registration details available from TechBhai support

Registered address

Contact support for the registered office address

Business address

Contact support for the principal business address

Support contact

support@techbhai-store.com
Contact support by email

Legal notice address

Send legal notices to the support email above

Trade / tax details

Trade License: Available on verified request
BIN: Available on verified request, if applicable
TIN: Available on verified request, if applicable

Governing law venue

Dhaka, Bangladesh

Types of personal data we collect

Identity and contact details: Full legal name, billing/shipping address, email address, active phone numbers, and WhatsApp numbers.

Transaction and payment details: Order history, items purchased, redemption of TechBhai Coins, payment references, and payment method details (excluding complete card details).

Technical telemetry: IP addresses, location data, ISP details, browser type, device fingerprints, screen resolution, operating system, and detailed timestamps.

Legal records: Records of your explicit agreement to our policies, login history, and legal acceptance logs.

Purpose of processing and legal basis

Fulfillment of orders: Processing checkouts, managing transactions, verifying payments, and coordinating delivery.

Fraud prevention and security: Monitoring traffic, identifying suspicious transaction patterns, detecting automated bots, preventing fake orders, and verifying identity.

Legal enforcement: Preserving evidence of terms acceptance, resolving disputes, investigating malicious competitor sabotage, and cooperating with Bangladesh law enforcement agencies.

Communications: Providing shipping updates, customer support, and authorized promotional notifications (subject to opt-out).

Data sharing and third-party disclosure

We do not sell, rent, or lease customer personal data to third parties.

We share limited, relevant data with authorized service providers, including logistics/courier firms, secure payment gateways, and cloud hosting providers.

We will disclose personal data, technical telemetry, and communication logs to Bangladesh law enforcement, security agencies, or legal counsel when required to investigate fraud, malicious competitor actions, or contract breaches.

Data security and hashed storage

All user passwords and sensitive login credentials are encrypted and stored using secure hashing algorithms.

We employ SSL/TLS encryption for all data transmissions and enforce access controls to restrict data view rights only to authorized personnel.

While we implement robust security protocols, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential.

Data retention, archive rules, and deletion requests

We retain transaction, telemetry, and legal acceptance records for as long as necessary to comply with tax, audit, regulatory, and legal dispute requirements in Bangladesh.

Suspended accounts, blacklisted profiles, and data relating to investigated fraud or fake orders will be retained indefinitely to protect our business operations.

Subject to verification, users may request corrections to their profile. However, deletion requests will be denied where data retention is legally required or necessary to defend against active claims or fraud.